Refund Policy
At G4free, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds You may request a refund within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-Refundable Items Certain items may not be eligible for a refund, including gift cards, final sale items, and products marked as non-returnable at the time of purchase.
How to Request a Refund To start a refund, please contact us at Support@grou4free.shop with your order number and reason for the return. Our team will review your request and provide instructions on how to return the item, if applicable.
Processing Time Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days and credited back to your original payment method.
Damaged or Defective Items If you received a damaged or defective product, please contact us within 7 days of delivery with photos of the item so we can resolve the issue quickly, either through a replacement or a full refund.